Sales Administration Coordinator - REMOTE

Rental Account Manager

Build on your career with a company that has a future. At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Rental Account Manager, you'll be part of a dynamic team, equipped to succeed and empowered to develop your sales career.

This is a fully remote role.

The hourly rate for this position ranges from $20.00 to $23.00 an hour.

The purpose of this role is to provide administrative and inside sales support to the Group Director of Sales, Inside Sales Managers and Inside Sales Representative.

Essential functions include :

• Preparation of proposals : Creates / maintains proposal template and proposal content database. Coordinates with sales person to determine most appropriate proposal, format and content. Prepares proposal and forward when needed (soft and / or hard copies)
• Creation of cost sheet via options : Obtains from sales person all appropriate equipment specifications, application, services, tax, lease structure information, EVA and margin parameters. Creates cost sheet and forward. Makes adjustments as necessary
• Creation of customer care plans : Obtains all relevant information from sales person. Populates CCR documents. Forwards to all appropriate personnel
• Schedule annual customer reviews : Maintains working calendar for each CDM / BDM. Maintains customer contact database for each CDM / BDM. Utilizes calendar and coordinates with the sales person and customer schedule annual reviews. Prepares review binders
• Researches accounts for sales force when extensions / additions / replacement / annual review is due. Checks on RCRC history, mileage, fuel, shop records, rental records, etc.
• VCNs / Vehicle Tracking : Assures VCNs are cut and go through using VA Daily Report. Request files from "transfer from" location. Sends files to "transfer to" location. Ensures proper tag / registration are ordered. Trails shop on necessary in / out service work
• Creates and maintains customer orientation schedule and New Customer Orientation Report (RIDE)
• Maintains Lost business Estimated Reports (RIDE)
• Checks CSI Closed Loop process / ensures timely submission of Closed Loop Action Plans. Updates shops on future CSI surveys
• Monitors updates of the 18 Month Term Out Report (RIDE) to ensure current status and action plans

Additional responsibilities include :

Skills and abilities include :

Qualifications include :

Travel : None DOT Regulated : No