PT Customer Lead

Overview

Join to apply for the PT Customer Lead role at Food Lion

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Category / Area of Expertise : Retail Operations

Job Requisition : 451046_external_USA-SC-Fort-Mill

Address : USA-SC-Fort Mill-8175 Charlotte Hwy

Store Code : Store 02570 Front End (7233908)

Primary Purpose : To provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards. Be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use the customer's name whenever possible
• Unload customers' groceries from cart to belt and group items to aid bagging
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for bag type
• Scan customers' order and handle the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures for cash handling, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Maintain accurate cash control and perform overrides as needed
• Identify customers needing assistance and offer to take the customer's order to their car (including Food Lion To-Go orders, if applicable)
• Maintain alertness and call for assistance when needed to meet service standards
• Check prices quickly and accurately
• Be courteous and helpful to other associates
• Wear the Food Lion uniform with apron and name badge, maintain a neat appearance
• Retrieve shopping carts and maintain cart corrals per standard practice
• Keep the work station and front-end area neat and clean
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure MVP savings center KIOSK is filled with paper and functioning
• Observe and correct unsafe conditions
• Notify QA of cleaning or maintenance issues on the front end
• Complete computer-based training (CBT) and training aid courses
• Perform cashier duties when scheduled or as needed per surge plan guidelines
• Assist in managing the front end in the brief absence of the CSM / ACSM to maintain service standards
• Perform Food Lion To-Go Runner tasks when scheduled or as needed
• Ensure check stands are stocked with bags, receipt paper, and other supplies
• Identify more efficient ways to perform the job and seek to reduce costs and improve labor productivity
• Perform any other duties as assigned

Qualifications

Physical Requirements

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

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