IT M365 Specialist

IT M365 Specialist- Need Dallas Locals only

Interview Process : (how many rounds and any details)

• In person interview - 1 hour

INTAKE NOTES / ABOUT THE ROLE : The IT M365 Specialist would need expertise in Microsoft M365 environment including Defender.

This role involves managing user accounts, security policies, and system configurations, as well as troubleshooting and providing support for M365 services like Exchange Online, Defender and user support during email migration.

Tasks will include documenting, troubleshooting, and resolving end-user computer issues related to the M365 Email migration. Additionally, this role will support and assist other IT functions, as needed.

The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to :

Collaborate with M365 Project Team during email migration

Troubleshoot & resolve M365 Email Issues including mobile devices / ipads.

Assist team configuring Defender Security Tools.

Support end user queries / issues as it relates to M365

Assist with creating FAQs and Support documentation on lessons learned

Job Requirements :

Bachelor's degree or equivalent experience (i.e., 7+ years' experience in technical role)

7+ years' experience in M365 Environment (Exchange, Defender, Entra ID, etc.)

7+ years' experience in Microsoft products (Windows, Office, Outlook, etc.)

A+ Certification or other similar Microsoft certifications a plus

Hands-on troubleshooting experience with the ability to perform under intense scrutiny

Strong written and oral communication skills

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Ability to research and test new technologies and solutions

Time management and organizational skills