Service Desk and Voice Engineer

Position : Service Desk and Voice Engineer

Location : Remote

Job Description :

• Manage and support communication platforms such as RingCentral, Microsoft Teams, and other collaboration tools.
• Provide Level 1 / 2 support for voice, video, and messaging systems, ensuring uptime and call quality.
• Administer and troubleshoot call center systems and softphone applications.
• Manage mobile devices (cell phones) — activation, configuration, and troubleshooting.
• Coordinate with vendors and carriers for telecom service issues and escalations.
• Monitor telecom usage, licenses, and billing; assist in cost optimization.
• Maintain documentation for configurations, call flows, and user guides.
• Support video conferencing systems and ensure meeting room readiness.
• Work closely with IT Service Desk to handle tickets related to communication tools.
• Contribute to process improvements and new technology rollouts in telecom and collaboration systems.

Thanks & Regards,

Shashi Bhushan

Diverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540

Office : +732-452-1006 ext : 344

Email : shashi.bhushan@diverselynx.com | URL : http : / / www.diverselynx.com

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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