RMA Lead | Fort Worth, TX

Job Description

Job Description

RMA Lead | Fort Worth, TX

Nexeo HR is hiring an experienced RMA Lead to join a global supply chain organization in the Dallas–Fort Worth area. This leadership role oversees the return merchandise process within a warehouse operation. The RMA Lead will manage a small team, ensure accurate and timely processing of returned goods, maintain proper documentation, and enforce company policies related to product returns. This role requires strong leadership, organizational skills, and the ability to collaborate with multiple departments to drive efficiency and resolve recurring return issues in a fast-paced logistics environment.

Responsibilities

• Supervise and lead the RMA team in day-to-day return merchandise activities
• Process returned items accurately and promptly in accordance with company procedures
• Inspect returned products for defects, damages, or other return reasons, and determine next steps (restock, refurbish, disposal, etc.)
• Collaborate with Quality Assurance and Inventory teams to ensure proper handling of returns
• Maintain accurate documentation of all RMA transactions and generate required reports
• Train and mentor RMA staff to achieve high levels of productivity and accuracy
• Enforce safety standards and warehouse procedures within the RMA area
• Partner with Customer Service and Sales teams to clarify issues and resolve discrepancies
• Identify trends in returns and provide feedback to improve product quality and customer satisfaction
• Maintain an organized, clean, and safe RMA work area

Qualifications

Pay

$23.00–$25.50 per hour

Schedule

Nexeo Benefits

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3225 West Airport Freeway Suite 226 Irving, TX 75062

(P) (469) 629-6369

Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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