Salesforce Business Analyst

Randstad Functional Consultants (FC) are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting the implementation work that follow

The FC will elicit current state pain points and uncover gaps in CRM best practices

The FC will initiate and lead design discussions with the technical team and be responsible for documenting solution options

When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams

As a Certified Salesforce Consultant, the FC should efficiently synthesize both technical and business information and present implementation needs and options confidently

The FC has hands on experience implementing Salesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during all phases of a project

The FC will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com

Building a clear requirements development strategy for each customer engagement

Leading discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations

Organizing and driving process reengineering sessions

Identifying and creating an inventory customer process pain points and gaps in best practices

Defining Personas

Working experience with teams based in offshore - India for example

Experience with having calls with teams based in offshore during overlap time zones

Documenting requirements in User Story format

Performing rapid analysis and decomposition of complex business information into technical process components

Performing business process modeling, user experience modeling and basic technical architecture diagramming

Interpreting technical and business strategy roadmaps and applying a detailed technical solution

Building and demonstrating prototypes in Salesforce

Presenting to business and technical teams

Participating and guiding customers through user acceptance test planning and execution

Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)

Recommended Cloud experience

SFDC Service Cloud

SFDC Experience Cloud

3rd Party App Integration

Data Migration

Publish Posting Date