ACH Operations Analyst

Description

:
The ACH Operations Analyst supports daily ACH origination and receipt processes, ensuring accurate file transmissions and providing operational support across ODFI and RDFI functions in a fast-paced, SLA-driven environment. The role includes managing mailbox inquiries, resolving ACH account issues, supporting financial institutions, stopping payments, and maintaining case accuracy while adhering to bank policies and deadlines.

Key Responsibilities:
• Handle daily Receiving Depository (RDFI) tasks and assist with ODFI functions as needed.
• Provide phone and email support to corporate customers and internal teams.
• Research and resolve ACH inquiries and account-related issues.
• Manage mailbox requests, including unauthorized transaction reversals and recoupments.
• Track and monitor cases using Salesforce; ensure KPI-driven productivity.
• Support team deadlines, routine operations, and EPP migration project tasks.
• Learn new system processes and take on complex ACH functions over time.

Qualifications:
• 3–5 years of financial operations or back-office experience.
• Strong attention to detail, time management, and ability to complete repetitive tasks accurately.
• Proficient in MS Outlook and comfortable using Salesforce.
• Strong written and verbal communication skills; customer-centric mindset.
• Associates Degree preferred.

Schedule: Monday–Friday, 8:30 AM–5:00 PM (40 hours/week).