Customer Service Representative (ONSITE)
Hoover & StrongChesterfield, VA, US30+ days ago
Job type
- Full-time
Job descriptionConsistently answers the average percentage of inbound calls, enters the average percentage orders and line items and finalizes an average amount of pending credits. Provide knowledge of over 30,000 products and services offered. Must be able to clarify requests, answer questions and provide information on promotions, products and pricing. Process data entry of orders and promptly submits ship date requests. Send, receive and file contracts and forms for new accounts or changes to accounts. Respond to chats and emails in a timely and professional manner insuring proper grammar, as well as clear and concise responses. Demonstrates good faith efforts to establish new customers. Builds rapport with customers; communicates delivery delays and price changes within a week. Upsells current customers on products that we offer that they do not currently buy. Must communicate with a naturally friendly, upbeat and helpful tone. Keep records of all customer interactions and handle complaints, settle disputes, and resole grievances and conflicts, or otherwise negotiate with customers while exhibiting patience and resilience. Other duties as assigned. Requires 2+ years' experience in Customer Service, Inside Sales, or Call Center. Requires minimum of High School Diploma / GED, Preferred Associates or Bachelor's Degree. Reliable and punctual; shows up for all scheduled work shifts. Requires Excellent verbal and written communication abilities - essential to the position Requires Minimum typing speed 40 WPM. Requires a solid understanding of weights and measures. IE : Ounce, grams, inches and millimeters along with ability to perform simple math equations. May be required to perform specific tasks that involve standing, bending, lifting, pushing, pulling, squatting or kneeling Must be able to lift with or without mechanical aids on a recurring basis (up to 15 lbs.) Finger dexterity and both gross and fine manipulation Comprehension of training forms such as Standard Operating Procedures Comprehension of orders and ability to answer questions regarding orders to customers Paid Time Off – 14 days (pro-rated first year) Nine paid holidays Eligibility for 401k, with Company Profit Sharing contributions Company contribution to your Medical and Dental plans Company paid Life Insurance Voluntary Vision and Supplemental Insurance Available Company paid Tuition Reimbursement for qualified courses Performance bonuses and Spot Awards Monthly luncheons, cookouts and other fun activities Days Only – No Shift Work
Job Description
Job Description
Hoover & Strong, founded in 1912, is a family-owned jewelry manufacturer and refiner. We cater to the jewelry industry by producing over 30,000 eco-friendly and responsibly sourced jewelry products, all made in the USA. Our products and services include jewelry, contract castings, findings, mill products, and eco-friendly metal refining.
A team of over 90 enthusiastic and dedicated coworkers have created a progressive, family-oriented work environment that encourages personal growth, the sharing of creative ideas and responsible practices. Our work ethic is strong, and we strive for excellence and innovation in everything that we do. Providing high-quality products and professional services is our passion and we do it all in a casual, non-corporate atmosphere with respect and appreciation for one another.
Make a difference in YOUR life and become a part of the Hoover Family!
Customer Service Representative (ONSITE)
Starting Hourly Rate : $19.00
What You'll Be Doing :
We're looking for friendly, fast-thinking people to chat with customers via phone, email, and messages. You'll help them place orders, answer questions about our products and services, and solve problems when things don't go as planned.
If you're someone who :
Can juggle multiple tasks like a pro
Loves learning new things
Stays cool under pressure and thinks on your feet
- ...you'll fit right in!
Your Day to Day Might Include :
Order Entry and Sales - 60%
Communication and Listening - 40%
What We're Looking For :
Why You'll Like Working Here :
All applicants must complete the online application at careers.hooverandstrong.com or find us on . We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy.
Hoover & Strong, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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Customer Service Representative • Chesterfield, VA, US
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