VP, Strategic Technologies

Vice President - Strategic Technologies

The VP, Strategic Technologies is responsible for ownership of selected technology platforms that are core to the Bank's digital transformation strategy and represent major financial and cultural investments. This highly visible role will drive the transition of Main Street Bank from a traditional, consumer product-oriented community institution to a tech-forward, diversified, scalable, and sustainable community-focused commercial bank. In collaboration with the Chief Information Officer (CIO), remaining Innovation Initiatives team, the SVP - Director of Technology, SVP - Marketing & Digital, Bank senior leadership, business users from all business lines, and external partners, the work of the incumbent will have a global impact on the organization. Developing and executing on the continuous improvement strategy for Main Street Bank's Salesforce org(s), as well as its use of Marketing Cloud marketing automation suite and MuleSoft integration layer, using internal and external resources, represent the role's core initial responsibilities.

The role will at times require the incumbent to personally complete complex administrative, architectural, and development tasks required for the maintenance and development of Salesforce Financial Services Cloud. Marketing Cloud and MuleSoft maintenance and development tasks may require coordination of internal and external subject matter experts. As these products' success justifies further resource allocation, the incumbent will be responsible for building a team of professionals including, but not limited to, administrators, business analysts, and developers. As business needs dictate, the incumbent will also play a key role in the onboarding or development of new technology platforms for internal or external use and may assist with or lead the development of selected products or services.

Beyond relevant technical knowledge, this position requires leadership skills, management and teambuilding experience, as well as an in-depth understanding of the banking business and Main Street Bank's position in the market along with its strength and opportunities for growth and improvement. While extensive Salesforce experience is imperative, experience with other industry-leading technology platforms, data analytics tools, programming languages, and technology training techniques are all assets and development of some or all of these skillsets may be required as the role evolves.

Essential Duties and Responsibilities :

• Owner of Salesforce and Related Platforms
• Day-to-day owner of the Bank's Salesforce org(s) along with all related technology platforms, including, but not limited to, Marketing Cloud, MuleSoft, Copado, and any other platforms which may be added in the future.
• Coordinates all internal and external resources related to the administration, maintenance, incremental improvement, and future development of the Bank's Salesforce org(s).
• As business needs dictate and success of the platform justifies, builds and manages a team consisting of resources that may include system administrators, business analysts, solution architects, and / or developers to support the Bank's Salesforce strategy.
• Hands-on administrative, architectural, and development tasks require experience of a wide range of Salesforce skillsets including advanced administration tasks, custom code, and Lightning Web Components, among others.
• Digital Transformation & Process Improvement
• Driver of digital transformation throughout the organization who pushes teams across sales and service functions to rethink processes and embrace more efficient workflows using Salesforce and other applicable internal tools.
• Takes the lead in identifying opportunities for improvement and leverages appropriate process automation, artificial intelligence, and other emerging technologies while understanding the risks involved, working with leadership to address them, and continuous monitoring of results.
• Participate in a change management team which works with business leaders throughout the organization to assess business problems, determine the most effective solution, achieve buy-in at all levels, and implement changes.
• Owns directly or oversees team members in the ownership of mission critical platforms and vendors and works closely with platform owners to ensure continuous improvement and steady progress towards transformation objectives.
• Innovation Partner
• Assists the CIO in fostering a culture of innovative thinking throughout the organization by having regular communication with other Innovation Initiatives team members and digital / technology roles within the bank, business leaders throughout the organization, and staff at all levels through small group and organization-wide forums.
• Works with CIO to leverage a variety of communication channels to ensure that the entire organization is aware of the Bank's innovative initiatives, how it affects their team and themselves personally, and the benefits for internal and external stakeholders.
• Participates in activities that ensure individuals throughout the organization feel seen and appreciated for their contributions to transformation of the organization.
• Partners with Training & Development, and other teams, to develop programs encouraging widespread questioning of the status quo and a dynamic environment that is adaptable and receptive to change.

Supervisory Responsibilities

Level of Responsibility

Equipment Required

Equipment Provided

Hybrid / Remote Environment

Skills Required