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Director of Hospitality
Director of HospitalityGlenstar • Dallas, TX, US
Director of Hospitality

Director of Hospitality

Glenstar • Dallas, TX, US
18 hours ago
Job type
  • Full-time
Job description

Job Description

The Director of Hospitality is responsible for shaping and delivering an elevated, service-forward experience across a dynamic, multi-building office campus. This leader sets the tone for how hospitality shows up daily - aligning people, spaces, and services to create an environment that feels intentional, welcoming, and brand-aligned for tenants, guests, and partners.

Reporting to Glenstar’s Vice President & General Manager, this role collaborates closely with the property management team, the leasing team, third-party service providers, security, F&B partners, and ownership groups to ensure a consistent and memorable campus experience.

About Glenstar

Founded 20 years ago, Glenstar is a Chicago-based, national commercial real estate firm specializing in trendsetting industrial developments, reimagined best-in-class office buildings and unique multifamily projects. We have successfully developed or redeveloped more than $2 billion in commercial space, comprising 10 million square feet across the U.S.

Glenstar specializes in strategic repositioning, value-add investing and development of institutional quality commercial real estate across multiple property types. The firm provides the following services in-house :

  • Acquisitions
  • Asset Management
  • Construction and Design
  • Development
  • Property Management
  • Leasing

Key Responsibilities

Hospitality Strategy & Brand Expression

  • Develop and champion a campus-wide hospitality vision aligned with ownership’s goals and brand tone.
  • Translate vision into actionable service standards, daily behaviors, and guest journey touchpoints.
  • Partner with hospitality consultants and operations teams to guide lobby activations, amenity enhancements, and sensory branding (e.g., scenting, music, signage).

    • Team Leadership & Training

  • Lead, train, and mentor front-of-house teams (tenant services coordinator, engineering chief, parking, security, F&B, janitorial, etc.) to deliver service excellence every day.
  • Coordinate hospitality-focused training for security, facilities, and vendor partners to ensure consistency in tone and presence.
  • Facilitate daily lineups or briefings to reinforce priorities, share updates, and energize teams.
  • Take action in all matters related to the safety, security, satisfaction, and well-being of guests and employees.
  • Respond swiftly and effectively in an emergency or safety situation.
  • Take an active role in developing qualified and enthusiastic team members that continually exceed customer service level standards.
  • Work with property managers to onboard all new associates and incorporate hospitality training into all orientations.
  • Liaison to property ownership and property management team.

    • Tenant & Guest Engagement

  • Act as the campus host - a visible point of connection for tenants, visitors, and brokers.
  • Work with the Glenstar CONNECT Team to develop and implement curated programming and events that build community and showcase the campus as a premium workplace destination.
  • Gather and respond to tenant feedback to inform improvements and future initiatives.
  • Attend and contribute on all leasing tours.
  • Oversee building app to ensure content is up-to-date and relevant.
  • Conduct Tenant training for conference room usage with the AV technology as needed.
  • Ensure conference set-ups are maintained prior to booking engagements.

    • Operational Oversight & Partnerships

  • Oversee relationships with third-party F&B operators, conference center managers, and even partners to align with the hospitality standard.
  • Monitor service performance and implement refinements to maintain a high level of consistency.
  • Collaborate with property management and ownership on budgets, reporting, and recommendations for ongoing experience enhancements.
  • Act as a key brand ambassador on the property and throughout the neighborhood, as well as create relevant partnerships.

    • Continuous Improvement & Reporting

  • Conduct regular hospitality audits and campus walkthroughs to identify areas for improvement.
  • Provide leadership with clear updates on initiatives, tenant satisfaction trends, and success metrics.
  • Recommend innovative ideas to keep the campus experience fresh and competitive in the market.

    • Qualifications

  • 7+ years of hospitality leadership experience in premium hotel, lifestyle, or mixed-use environments.
  • Strong background in guest experience strategy, service training, and team leadership.
  • Proven ability to influence cross-functional partners and third-party providers.
  • Polished communication and presentation skills.
  • Passion for creating memorable, human-centered experiences that build connection and loyalty.
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    Director Of Hospitality • Dallas, TX, US

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