I&M Manager

Job Description

Job Description

Description :

Tillman FiberCo is dedicated to building a 100% fiber network to power the next generation of broadband services. As part of Tillman Global Holdings, Tillman FiberCo leverages top-tier infrastructure resources to deliver robust connectivity. We are seeking an experienced Installation and Maintenance (I&M) Manager to support our mission, working closely with the Senior Manager of I&M and managing day-to-day installation and maintenance activities.

Position Overview

The Installation and Maintenance Field Manager is responsible for overseeing the daily field operations of I&M teams, ensuring high standards of work quality, productivity, and safety. This role involves managing I&M technicians and vendors, and ensuring project milestones are met. The ideal candidate is a strategic thinker with strong technical knowledge of fiber optics installation and maintenance, coupled with leadership experience in the telecom or cable industries.

Location : Florida – Must be based in the Naples, FL area with hybrid work flexibility.

Responsibilities

• Supervision and Team Management : Lead and mentor I&M Technicians and Vendors, providing support, guidance, and training on company standards, procedures, and FCC compliance.
• Quality Control and Safety Compliance : Oversee installation and maintenance activities to ensure compliance with safety standards, proper work methods, and high-quality outcomes.
• Scheduling and Productivity : Collaborate with technicians to manage daily I&M schedules, optimize productivity, and address any staffing needs for upcoming projects.
• Project Coordination : Collaborate closely with the Senior Manager, Project Management, Network Operations, Engineering, and I&M vendors to align resources, manage staffing, oversee inventory, and maintain timelines to achieve project objectives across Florida.
• Customer Escalation and Support : Address escalations related to installation and repair issues, keep customers informed, and work directly with I&M Technicians and Vendors to resolve challenges.
• Technical Oversight : Participate in field testing and maintenance to ensure network stability and compliance with FCC and company design specifications.
• Communication and Reporting : Communicate updates on technical support, network changes, and field issues, ensuring timely and professional outreach to customers and stakeholders.
• Data Management and Reporting : Maintain accurate records for installations, repairs, and FCC compliance, producing regular updates and reports for senior leadership as needed.

Requirements :

What we are looking for :

As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow :