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Housekeeping Supervisor

Housekeeping Supervisor

Loews HotelsArlington, TX, US
30+ days ago
Job type
  • Full-time
Job description

Housekeeping Supervisor

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

We are seeking an organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are :

  • A passionate hospitality professional that fosters a welcoming environment for both guests and team members.
  • An individual that adopts a proactive mindset and has excellent communication skills.
  • Dedicated to enhancing both the guest and team member experience.
  • Committed to upholding the highest standards of cleanliness and operational efficiency.
  • Veterans and military spouses are encouraged to apply.

What You'll Do :

  • Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
  • Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
  • Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
  • Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
  • Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
  • Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
  • Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
  • Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
  • Other duties as assigned.
  • Your Qualifications Includes :

  • Bachelor's Degree or relevant work experience required.
  • Minimum of two years of guest service experience in hotel hospitality preferred.
  • Minimum one-year guest service leadership role preferred.
  • Experience with previous Property Management System, preferred Opera System.
  • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred.
  • Ability to stand for long periods of time required.
  • Ability to work weekends, evening, holidays as necessary / required.
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