Bilingual Customer Service Specialist (Part-Time, Remote)

"You can make a difference — from home."

Lemontree is a nonprofit that builds technology to help hungry families navigate food assistance. We run a food helpline that connects people to free food resources in their communities, and we're hiring a bilingual (English / Spanish) Customer Service Specialist to join our remote team.

🧡 What You'll Do : You'll be on the front lines of our text-based helpline , helping people in need find local food resources with empathy and care.

• Respond to inbound text messages and occasional phone calls
• Listen without judgment and refer clients to appropriate food resources
• Communicate with warmth, clarity, and cultural humility
• Collaborate closely with a small, passionate remote team

🔍 What We're Looking For :

🗓 Schedule

💛 Why Join Lemontree? This work is human, impactful, and meaningful . You'll help neighbors in need feel supported, respected, and empowered —often during some of the hardest moments of their lives.

We're a mission-driven nonprofit with a warm, collaborative remote culture , and we're serious about both kindness and quality .

✅ How to Apply Please complete our application form at the link below :

As part of the application, you'll be asked to upload a short 1–2 minute voice recording in both English and Spanish , sharing why you're a good fit for the role.

We will contact selected candidates within the next week. Training is expected to begin in early September.