Field Service Technician

We are looking for a software oriented Field Service Technician with a strong computer software background to join our team and our thriving workplace culture.

Job Summary :

As a Field Service Technician, you will be responsible for installing, service and support material handling automation equipment including dimensioning and weighing systems, automatic barcode scanners, automatic label print and apply systems, conveying equipment, and automation controls at a level which satisfies the high-quality standards of Cubiscan and our customers.

Key Responsibilities :

• Troubleshoot, diagnose, and resolve complex hardware and software problems for industrial / commercial equipment
• Analyze mechanical drawings, electrical schematics, network diagrams, and technical documentation for comprehensive diagnostics
• Perform scheduled preventative maintenance and emergency corrective repairs on installed equipment
• Handle inbound service calls and conduct on-site customer visits as a company representative
• Utilize support databases and ticketing systems to track customer issues, resolutions, and service history
• Provide technical training to customers and distributors on equipment operation, preventative maintenance, and basic troubleshooting
• Document all service activities, failure analysis, and resolution steps in detailed service records
• Generate service orders, work orders, and technical reports for management and billing purposes
• Maintain specialized tools, test equipment, and diagnostic hardware
• Assist in the further development of the company's software and hardware service policies and procedures
• Install, configure, and deploy software applications across multiple platforms and user environments
• Troubleshoot software compatibility issues, licensing problems, and application conflicts
• Perform software updates, patches and version upgrades for operating systems and applications
• Provide end-user training on software functionality and best practices
• Troubleshoot and resolve issues with specialized industry software and custom applications
• Travel to customer sites for installation, maintenance, and emergency service calls
• Provide after-hours emergency support as needed
• Other duties and tasks as needed

Education and Experience (Key Requirements) :

Strong electronic (hardware) and software problem solving and analytical ability.

About Cubiscan

Cubiscan is an employee-owned [ESOP] technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.

What We Offer :

How to Apply :

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to Carrie Frampton, HR Generalist at cframpton@cubiscan.com . Please include "Field Service Technician" in the subject line. Please include these 4 questions :

Cubiscan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our company visit www.cubiscan.com.

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