Cust Process Coord

Customer Process Coordinator

You will be responsible for achieving expertise in operational processes for assigned brands and systems. Also, you will be accountable for coordinating with assigned contractors to complete transactional tasks serving as the primary contact for questions and support in delivering expected SLAs and customer experiences in accordance with each Brand Family's expectations. The primary responsibilities of this role, Customer Process Coordinator, are to :

• Manage inbound 800# calls across all Regions from customer, partners, and Field Sales Representatives;
• Create new orders from structured input phone, email, and SalesForce;
• Execute and monitor transactions to enable delivery of product and billing; monitor backorders;
• Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts;
• Execute transactional reconciliation for dealer-to-dealer / customer-to-customer stock transfer;
• Initiate country stock transfers and trigger local deliveries;
• Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com);
• Provide transactional support with account reconciliation;
• Ensure completion of all necessary forms (e.g., to document legally binding agreements);
• Initiate approval requests to overcome various blocks (pricing, credit set up in system);
• Identify and deliver cross-functional solutions to achieve Operational Excellence for the Brands and Regions;
• Stimulate efficiency of order management, support regional and brand standardization for SAP transactional and support processes;
• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system.

Bayer seeks an incumbent who possesses the following : Required Qualifications : H.S. Diploma or GED; able to effectively provide guidance and direction to others to achieve results with some supervision; ability to effectively collaborate with strong results orientation and a process improvement mindset; ability to achieve results with and through others; strong customer focus, agility, critical thinking, and interpersonal skills. Preferred Qualifications : Bachelor's degree; 3+ years of operational experience in Customer Service, Commercial, Logistics, Administration or Manufacturing; knowledge of SAP and SalesForce.

This posting will be available for application until at least 10 / 28 / 25. Employees can expect to be paid a salary between $50,185.60 to $75,278.40. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant's location, market data / ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

Location : United States : Missouri : Creve Coeur Division : Crop Science Reference Code : 854958