Operations Analyst - Jefferson Medical Group

Job Title

Provides analytical and administrative assistance in daily operations and practice / department analytics.

Job Description

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Provides project management and support to practice leaders throughout design and implementation by helping practices to :

Iterate on design, if needed always keeping project outcomes in mind to test whether design can support expected performance

Overcome perceived and actual barriers

Implement and sustain change

Collaborate with JMG Practice Analytics Department for Epic billing reports to include by clinical activity and results division, by location & by physician

Create and maintain reports (analytics) for Departmental Dashboards and Thresholds to include :

Utilizing QLIK : surgical cases, total patient visits, and new patient volume

One page clinical faculty monthly reports to include : wRVUs, # of sessions, and Press Ganey scores

Prepares materials for monthly review of outpatient metrics with key leaders, including action plan documentation and status updates

Guides and coordinates implementation, process improvement, policy development and change management projects with staff members, other departments and vendors involved in ambulatory care projects or other ad hoc projects.

Develops cost estimates, schedules, milestones, deliverables, and overall plans for projects; clearly delineates action items to participants, and provides additional support as appropriate

Produces monthly, quarterly and yearly reports for SKMC and JMG leadership including visit volume, patient access, provider utilization, and patient satisfaction metrics.

Collects and organizes data from various internal sources to create ad hoc reports for JMG leadership

Works with JMG leadership to assess current reporting efficiencies and lend insight on areas for improvement (patient access, provider utilization, etc.)

Collaborates with management, staff, and other stakeholders to identify training opportunities / gaps for new and existing employees; develop testing and evaluation procedures to ensure program effectiveness.

Education and Experience :

Bachelors Degree required

3-5 years of experience, preferably in Healthcare

Work Shift : Workday Day (United States of America)

Worker Sub Type : Regular

Employee Entity : Jefferson University Physicians

Primary Location Address : 1101 Market, Philadelphia, Pennsylvania, United States of America