Technical Support AssociatePracticeTek • San Diego, CA or Las Vegas, NV, US
No longer accepting applications
Technical Support Associate
PracticeTek • San Diego, CA or Las Vegas, NV, US
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionThe Technical Support department is vital for our company, reactively assisting our customers by troubleshooting and / or providing information regarding the software's function. Our department applies Microsoft Windows and networking fundamentals to diagnose environmental issues that impact the performance and connectivity of the software. Each customer case will require creative thinking, soft skills, and technical expertise to solve. As a Technical Support Associate at PracticeTek. (dba ChiroTouch), you’ll benefit from a defined career path that will develop your Microsoft Windows operating system, local (TCP / IP) networking fundamentals, Microsoft SQL Server, and EHR / EMR software troubleshooting practices. This role is ideal for those looking for an entry point into IT practices and corporate software solutions. You will learn applicable communication and technical skills to advance your technical career. A Technical Support Associate has responsibility for the following outcomes : Responsibilities : Determines eligibility by comparing client information to requirements Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments Utilize active listening and empathy skills Strive to meet or exceed call center metrics and service levels Schedule and engage in follow-up calls with clients regarding on-going technical issues Resolve technical escalations from the Product Support phone and chat team Troubleshoot issues which may occur during database updates, new software installations, and server migrations Track and monitor all client interactions using Salesforce CRM system Coordinate with peers to provide proper coverage for all appointments Qualifications : 1-2 years of experience in a customer service / support role is required 1-2 years of computer application-based technical support experience or IT experience is required Previous call center experience is required Excellent verbal and written communication skills are required with emphasis on phone etiquette Works hard with little supervision Detailed-oriented with exceptional documentation skills Working knowledge of Microsoft Windows administration tools Basic understanding of Microsoft SQL Server Basic understanding of network concepts including NETBIOS over TCP / IP fundamentals Apple iPad & Parallels knowledge is a plus Familiarity with HIPAA regulation is preferred PracticeTek is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Powered by JazzHR
Who We Are :
- With a legacy spanning over 20 years, PracticeTek is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy practices (ClinicSource) across the United States.
- We are a growing and profitable, privately funded organization who stays ahead of the pack by constantly innovating, growing, and developing new products and services that serve the health and wellness profession.
Our software helps practitioners create a positive in-clinic experience for patients, from scheduling to treatment to payment and insurance processing. Department Overview :
Cases may require cross-departmental communication, or escalation to delight our customers. Your Career Opportunity :
We are an ever-growing company, looking to expand our team! Your Areas of Accountability :
Create a job alert for this search
Technical Support • San Diego, CA or Las Vegas, NV, US
Related jobs
We are actively looking to hire talented therapists in the Poway area, who are passionate about patient care and committed to clinical excellence.
Wanting to deliver high quality behavioral healthca...Show more
At Lytx, our mission is to make roads safer and fleets more efficient through cutting-edge video and telematics technology.
As a Manager, Technical Support, you'll lead a global team that supports o...Show more
NETWORK SUPPORT TECHNICIAN SUBSTITUTE.Escondido Union High School District.All classified substitutes will be required to take a written test.
Please contact Claudia Salazar at CSALAZAR@EUHSD.Note : ...Show more
Hiring for Supported Living Services- Direct Support Professional 🕒 Part-time & Full-time positions available (Entry-Level) 📍 Based out of our San Diego branch office and coveri...Show more
As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...Show more
Direct Support Professional - Job Coach.Part Time - 12-14 hours weekly.AMERICAN SIGN LANGUAGE REQUIRED • •.TMI is dedicated to assisting children and adults with intellectual and / or developmental di...Show more![Client Onboarding Associate (Temporary Part-Time) [Hourly Base + Incentive]](https://cdn-logos.talent.com/v1/logo/image?feedcode=ziprecruiter-test-s&company_name=My%20Senior%20Health%20Plan)
We are seeking a personable, detail-oriented, and proactive Client Onboarding Associate to join our team.This is a temporary part-time 16-24 hours per week position.
Temporary until 12 / 31 / 2025, with...Show more We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more Take the next step in your career as our new Remote Support Associate to assist with processing returns and exchanges, adapt to shifting priorities and business needs, and support the preparation a...Show more We’re looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor.Deliver outstanding service to customers and colleagues.
Stay adaptable to changing pr...Show more We are actively looking to hire talented therapists in the La Mesa area, who are passionate about patient care and committed to clinical excellence.
Wanting to deliver high quality behavioral health...Show more Be part of our success story as a Remote Support Associate to gain knowledge of company offerings to better serve clients, assist with organizing, stocking, and general upkeep, and adapt to shiftin...Show more We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more We’re seeking a motivated Remote Support Associate, where you will assist with packaging, labeling, and preparing items for delivery, handle orders, shipments, and basic inventory checks, and learn...Show more 
Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...Show more
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneu...Show more An exciting opportunity awaits for a Automotive Support Associate to follow safety procedures and company policies, work collaboratively across teams and departments, and provide excellent service ...Show more We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and pr...Show more 
Licensed Client Service Associate.The Licensed Client Service Associate is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standa...Show more
Licensed Mental Health Therapist (LCSW & LMFT) - Hybrid Role - Alpine, CA
LifeStance Health • Alpine, CA, US
Full-time
Last updated: 10 days ago • Promoted
Manager, Technical Support
Lytx • San Diego, CA, US
Full-time
Last updated: 1 day ago • Promoted
NETWORK SUPPORT TECHNICIAN SUBSTITUTE
Escondido Union High School District • Escondido, CA, US
Part-time
Last updated: 6 days ago • Promoted
Direct Support Professional
Spread Your Wings, LLC. • Poway, CA, US
Full-time +1
Quick Apply
Last updated: 23 days ago
Remote Technical Support Representative
TradeJobsWorkforce • 92192 San Diego, CA, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Direct Support Professional - American Sign Language
Toward Maximum Independence • Escondido, CA, US
Full-time +1
Last updated: 30+ days ago • Promoted
Client Onboarding Associate (Temporary Part-Time) [Hourly Base + Incentive]
My Senior Health Plan • La Jolla, CA, US
Part-time +1
Last updated: 14 days ago • Promoted
Technical Support
TradeJobsWorkforce • 92182 San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Remote Support Associate - Earn up to $37 an Hour
TradeJobsWorkforce • 92186 San Diego, CA, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
PayPal Technical Support Advisor
TradeJobsWorkforce • 92197 San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Licensed Mental Health Therapist (LMFT & LCSW) - Hybrid Role - Guatay, CA
LifeStance Health • Guatay, CA, US
Full-time
Last updated: 9 days ago • Promoted
Remote Support Associate
TradeJobsWorkforce • 92124 San Diego, CA, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Tech Support - Earn Up to $37 / hr
TradeJobsWorkforce • 92192 San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Remote Support Associate - Earn Up to $30 / hr
TradeJobsWorkforce • 92191 San Diego, CA, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Temporary Support Associate
Tapestry • San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Support Specialist I
PracticeTek • San Marcos, CA, US
Full-time
Last updated: 13 days ago • Promoted
Automotive Support Associate
TradeJobsWorkforce • 92103 San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Tech Support
TradeJobsWorkforce • 92159 San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Support Associate
TradeJobsWorkforce • 92132 San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted
For additional information, please reviewCiti's Privacy Policy.
Citigroup • La Jolla, CA, US
Full-time
Last updated: 30+ days ago • Promoted