IT Helpdesk Technician- Hybrid

Nystrom & Associates, Ltd. • New Brighton, MN, US

6 days ago

Job type

Full-time

Job description

IT Helpdesk Technician- Hybrid

Join to apply for the IT Helpdesk Technician- Hybrid role at Nystrom & Associates, Ltd.

Brief Description

Serves as the first point of contact for Nystrom end users, partners, and customers seeking technical support on day-to-day issues and requests. Helps determine the best solution based on the issue and details provided by our customers and collaborates with the rest of the IT team to provide a high level of customer service to the organization.

Location / Schedule

This is a hybrid position in New Brighton, MN (3 days in office and 2 days from home). First 30-60 days are fully in office. Full-time position.

Job Duties

Identify, research, and resolve technical problems.
Document, track, and monitor problems in the help-desk ticketing system to ensure timely resolution.
Respond to telephone calls, email, chats, and personnel requests for technical support.
Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
Set up equipment for employee use, including installation of cables, operating systems, or appropriate software.
Maintain and support any technical issues that arise.
Complete basic system administrator duties (add / remove users, set up e-mail, etc.).
Fix PC, scanner, or printer issues.
Deploy workstation setup at new clinic locations or moves as needed.
Fully understand and enforce company policies to protect physical hardware and digital information security.
Participate in an on-call rotation and provide support for after-hours emergencies and issues.
Complete basic network administration duties (connect workstations to network, configure MACs, etc.).
Image company workstations.
Install, modify, and repair computer hardware and software.

Complete other tasks and projects as assigned.

Qualifications

1 year certification from college or technical school or equivalent work experience.

Minimum 2 years of work-related experience.

Experience with Microsoft Azure and Intune.

Physical requirements include walking, climbing stairs and ladders, lifting and carrying up to 50 pounds.

Able to travel to new clinics and existing locations as needed.

Able to work weekends or evenings for special projects.

Experience with Windows Operating Systems.

Experience and knowledge of Microsoft Office Suites.

Experience with anti-virus / end-point protection, VPN clients, Citrix clients, video conferencing software, remote support tools, and workstation imaging applications.

Experience with workstation, laptop, scanner, printer, and video-conferencing hardware.

Preferred

Associate's Degree in Information Technology or Technical Certification Program.

MCSA, MCSE, MSDNS, A+.

Knowledge and work experience with Citrix.

Healthcare IT background is a plus.

Linux workstation knowledge is a plus.

Experience and knowledge with VoIP technologies and soft-phones is a plus.

Experience and knowledge of mobile devices (jetpacks) is a plus.

Compensation Range

$52,000–$55,000 per year.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industry

Mental Health Care

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Helpdesk Technician • New Brighton, MN, US