Program Analyst

Program Analyst

The employee will serve as the Program Analyst, located in the Peer Support Outreach Center, Veterans Crisis Line (VCL), Veterans Affairs (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24 / 7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Responsibilities major duties include but are not limited to :

• Coordinates and reviews data and outliers from different databases in preparation for integrated analysis and interpretation of highly specialized data.
• Interprets, analyzes and evaluates data and results used for decision making, recommendations, and presentations.
• Manages data by using large, highly specialized databases to recover statistical information needed for studies and reports.
• Uses information from data to make recommendations impacting multiple program aspects such as policy and procedure, program evaluation, quality assurance, and ongoing improvement efforts.
• Prepares quantitative and qualitative analyses to inform program improvement and / or research projects.
• Creates and interprets daily, ad hoc, and other needed PSOC specific data reports to highlight program status.
• Participates in special studies and fact-finding activities to develop required data and information for reporting purposes and prepares and delivers administrative reports and presentations.
• Works creatively, cohesively, and collectively with PSOC / VCL leaders and staff, and other peer support colleagues internal and external to VA to design and develop innovative initiatives that will improve program quality and services.
• Provides consultation in area of expertise to the PSOC Director in pre-decisional and decisional management proposals and projects.
• Ensures PSOC is in adherence with VHA and VCL regulations, policies, and procedures as well as program guidelines set by external regulatory agencies.
• Prepares and participates in audits and reviews by internal and external oversight and regulatory agencies.
• Makes recommendations for process improvements, improving quality, and assists in establishing appropriate process metrics and process controls.
• Continually improves performance of queries and reports using industry standard methodologies.
• Analyzes and summarizes collected data and relates the information to established policies, programs, operations plans, and / or objectives.
• Develops procedures and recommends quality improvements in data collection, data extraction, and statistical information systems.
• Acts as change agent in assuring, directing, and performing the steps necessary to create business cases based on objective data.