Leasing Lead Specialist

Job Description

Job Description

Are you a natural communicator with a talent for turning first impressions into lasting relationships? Franklin Park at Greenbelt Station is seeking a Leasing Lead Specialist to be the voice of our community and the first point of contact for future residents.

This is not your typical leasing role-you'll focus on handling all incoming leasing calls and online inquiries, creating meaningful connections, and setting up successful appointments for our leasing team. If you're motivated, service-oriented, and ready to play a key role in helping residents find their next home, we'd love to meet you!

What You'll Do

Be the friendly, professional first contact for all leasing calls, emails, and online inquiries.

Engage with prospects to learn about their housing needs, budget, and timeline.

Share accurate, compelling details about availability, pricing, amenities, and community benefits.

Schedule in-person or virtual appointments for our Leasing Consultants and ensure a smooth handoff.

Consistently meet or exceed appointment-set goals and call conversion standards.

Follow up with prospects to maximize show rates and maintain strong communication.

Record all interactions and outcomes in our leasing software (OneSite / CRM).

Support leasing initiatives including outbound call campaigns, open houses, events, and promotions.

What We're Looking For

High school diploma or equivalent; some college preferred.

1–2 years of experience in sales or customer service (leasing or hospitality experience a plus).

Strong communication skills-both verbal and written-with the ability to connect quickly and effectively.

Confidence in handling objections and guiding conversations toward solutions.

Computer skills : Microsoft Office, Outlook, and leasing software (OneSite / RealPage preferred).

A motivated, professional, and customer-focused attitude.

Why Join Us?

At Franklin Park at Greenbelt Station, you'll be part of a team that values professionalism, customer care, and teamwork. We provide training, support, and opportunities to grow within the multifamily housing industry. This role is essential in driving occupancy success, and your efforts will directly impact the success of our community.

We also offer :

Competitive pay and benefits package

Career growth opportunities within a respected property management company

A positive, team-oriented work environment

Ready to Take the Lead?

If you're energized by helping others, enjoy working in a fast-paced environment, and want to play a pivotal role in welcoming new residents, we encourage you to apply today!