Customer Support Representative

JAE ELECTRONICS, INC.

JOB DESCRIPTION

JOB TITLE : Customer Support Representative

DEPARTMENT : Supply Chain

REPORTS TO : Supervisor, Customer Support

SUPERVISES : None

POSITION TYPE : Non-exempt

GENERAL POSITION SUMMARY :

This position serves as the basic interface between JAE Electronics and the customers specifically as it relates to their order requirements. These communications shall take place in person, via telephone, e-mail, facsimile or any other acceptable method of communication. The individual must be self-motivated, capable of making independent decisions related to requirements of the position. A good understanding of business concepts and information flow is essential.

Coordination of multiple tasks will be required.

MAJOR ACCOUNTABILITIES :

The primary responsibility of the Customer Support Representative is the coordination of activities related to customer’s orders including support, price, delivery, availability, order processing, demand requirements, scheduling, and returns. Under the direction of the Customer Support Supervisor, the Customer Support Representative is responsible to understand and accommodate the various requirements of assigned customers and communicate these requirements to other appropriate disciplines and groups within JAE Electronics as required.

DUTIES AND RESPONSIBILITIES / PERCENT

Order Processing / 40

Order Follow-Up / 20

Handling Customer Inquiries / 15

Administrative Duties related to Customer Orders / 15

Other / 10

CORE COMPETENCIES :

• Good organizations skills
• Good communications skills
• PC Software application skills
• Ability to manage detailed tasks

QUALIFICATION REQUIREMENTS :

Education : Bachelor’s degree preferred.

Experience : Minimum 4-6 years of relevant experience.

Experience may be considered in place of a degree.

Skills : Computer Skills (Outlook, PowerPoint, Excel, & Word), Telephone, and General Office.

Knowledge of SAP software preferred. Fluency in Spanish and / or Japanese preferred.

BUSINESS TRAVEL :

This position may require minimal local travel.

PHYSICAL DEMAND :

This position requires lifting up to 10 pounds frequently.