Customer Concierge

CUSTOMER CONCIERGE  Department :

• Sales  Reports To : Team Lead, Texas  POSITION SUMMARY  The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services.
• In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home WiFi, and provide training on streaming services.
• Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency—removing barriers and providing a smooth, stress-free onboarding experience.  This is a part-time position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service.  RESPONSIBILITIES  Visit customers at their homes to assist with transitioning to our fiber internet service.  Guide customers through canceling their existing provider, ensuring a smooth process.  Set up home WiFi networks and troubleshoot basic connectivity issues.  Provide hands-on training on streaming services, helping customers cut the cord from traditional cable.  Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism.  Deliver an outstanding customer experience, ensuring customers feel confident and supported.  Answer questions and address concerns with empathy and professionalism.  Report customer feedback and common issues to the team for continuous improvement.  Proactively identify and resolve potential obstacles that could delay service activation.  Represent Vero Fiber with a customer-first attitude, reinforcing the company’s commitment to service excellence.  CORE COMPETENCIES There are several competencies required to be successful in this position.

The following are some of the most important and definitions of each are included at the end of this job posting :