Service Technician

Job Description

Job Description

Description : POSITION SUMMARY

The Service Technician will meet with customers for pre-scheduled appointments to maintain and / or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.

ESSENTIAL JOB FUNCTIONS

• Service and Sales
• Examines work done by our company and determines if there is a potential problem to be remedied.
• Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.
• Follows through with customers until all issues are resolved.
• Timely completes all paperwork / data entry and follow-up communication required for the appointment.
• Meets or exceeds their projected monthly Average Dollar Per Stop.
• Quality Assurance
• When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
• Reports any product or installations issues to the Service Manager.
• Training & Development
• Attends the weekly service meeting and other required meetings.
• Participates in ride-alongs from the Service Manager and peers.
• Practices the appointment process and follows it every time.
• Purpose. Mission, and Values
• We believe in always doing the right thing.
• We change lives.
• We are ONE TEAM. We are passionate. We are learners. WE HAVE GRIT.

Requirements :

POSITION REQUIREMENTS