Insurance Technician Supervisor (Insurance Technician 4) (Non-Perm) (Internal Only)State of Washington • Tumwater, Washington, USA
Insurance Technician Supervisor (Insurance Technician 4) (Non-Perm) (Internal Only)
State of Washington • Tumwater, Washington, USA
19 days ago
Job type
- Full-time
- Permanent
Job descriptionMeaningful work : Ensure a healthy insurance market & protect Washington consumers. Impactful career : Make a daily difference in the lives of countless Washingtonians. Small agency big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues. Diversity equity and inclusion : OIC is committed to ensuring that all employees enjoy a respectful safe and supportive working environment - by fostering the inclusion of people from all backgrounds cultures and attributes. Comprehensive benefits package : Health dental vision retirement paid leave (vacation sick etc.) and much more! Supportive work environment : We value diversity professional growth and collaborative atmosphere. Wellness programs : Invest in your well-being with on-site resources and initiatives. Work-life balance : Flexible schedules with telework opportunities. Public service fulfillment : Contribute to a cause that matters and feel the satisfaction of serving the public good. Training & Development : Continuously learn and grow with tuition reimbursement Public Service Loan Forgiveness and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County) : Save on commuting costs. And more! Explore our website for additional benefits : Conducts job analyses and identifies duties for subordinate job descriptions to ensure that the Support Unit is being managed to its full capacity. Coordinates with the Management Analyst 4 and HR as appropriate to develop and manage the recruitment and selection process which includes making sound hiring recommendations. Develops performance expectations and conducts performance evaluations including individual development and training plans. Assigns plans instructs and checks the work of assigned staff. Coaches and recognizes staff for their performance accomplishments. Works with CAP unit supervisors to provide optimal scheduling in order to maximize resources provide backup coverage and ensure excellent customer service. Collects and analyzes call data conducts research and produces routine data summaries and narrative reports using a variety of methods for supervisory and managerial staff in the Consumer Advocacy Program. Assists Management Analyst 4 with reporting duties ranging from complaint data and public records maintaining records and intranet pages and conducting outreach coordination tasks. Two (2) years of experience as an Insurance Technician 3 or two (2) years of full-time relevant experience performing complex customer service compliance or technical assistance at a level comparable to state classifications such as Consumer Program Specialist 1 Customer Service Specialist 3 Program Specialist 2 or Professional Licensing Representative 1. Five (5) years (full-time equivalent) of progressively responsible experience providing customer service or technical assistance in regulated high-volume or detail-oriented environments such as insurance healthcare utilities telecommunications financial services or similar fields. Additional qualifying education will substitute year for year for experience. A degree inbusiness communications public administration social work or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States candidates must provide a credential evaluation report. Intermediate-level skills and experience in Microsoft Outlook PowerPoint Word and Excel. Ability to accurately type 50 words per minute. Fluent verbal communication skills in Spanish Korean Russian Vietnamese Mandarin or Cantonese with the ability to score Advanced Mid skill level on the oral proficiency assessment by the American Council for the Testing of Foreign Languages. Demonstrated ability to produce accurate high-quality written work products and review the work of others for clarity and completeness. Experience in a lead supervisory mentoring or training capacity including assigning checking or supporting the work of others. Experience in a call center or customer contact environment that requires the use of multiple data systems or case management tools. Strong analytical organizational and interpersonal communication skills. Experience contributing to process improvements service quality initiatives or performance measurement projects. Prior verifiable experience coordinating the Americans with Disabilities Act requirements in an organization / agency. Wage / salary depends on qualifications or state rules of compensation (if currently a state employee). State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law. Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position. The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or . If you are having technical difficulties creating accessing (log in password or email issues) or completing your application (error messages) please call toll-free at . Contact us : For inquiries about this position please contact us at .
Description
- OIC Internal Only
This recruitment has been extended through Sunday November 16th. It is in the applicants best interest to submit materials as soon as possible.
Make a Difference : Protect Consumers & Join Our Dynamic Team!
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician Supervisor (Insurance Technician 4) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office. This is a non-permanent position with an expected duration through May 2026.
We are an employer of choice! Heres why :
About the Position
The Non-perm Insurance Technician Supervisor (IT4) will supervise lower-level Insurance Technicians who are the first point of contact for thousands of consumers every year who call the Consumer Help Line. The calls relate to a multitude of insurance topics including coverage questions concerning health auto home life and many more. The incumbent is responsible to hire train and develop Insurance Technicians so that the agency can most effectively serve consumers.
This position also assists the Management Analyst 4 and the Functional Program Analyst 4 positions in the Consumer Advocacy Program by analyzing data evaluating and tracking CAP performance metrics and producing a range of reports.
This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 4 vacancies in the next sixty days.
This is a Washington General Service position. The monthly salary range for this position is $4119 - $5531.
Benefits & Perks
Duties
The duties of the position include but are not limited to :
To read more about this position and view all duties click here to request a position description.
Qualifications
Required Qualifications :
OR
Academic Degree Equivalency Chart
Degree
Years of Relevant Experience Equivalency
Associates Degree
2 years of experience
Bachelors Degree
4 years of experience
Masters Degree
5 years of experience
Required Knowledge Skills and Abilities :
Preferred / Desired Qualifications :
Ready to join us
Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!
Welcome to the OIC
Submit your application today and take the first step towards a rewarding career at the OIC!
Supplemental Information
Required Experience :
Manager
Key Skills
Graphics Design,ICWA,Communication,Electronics,Guest Services
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 4119 - 5531
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Technician Supervisor • Tumwater, Washington, USA
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