Account Director
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves :
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Director Managing Director for the account, understands the firm's strategy and goals and can translate those into the business opportunities.
What your day-to-day will look like :
Delivery of Client Satisfaction
- Executes the vision and strategy of the account plan ensuring the client objectives and interests are met
- Ensure service delivery is with high quality and exceeds the clients' expectations
- Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment
- Respond to any client issues in an expedient and professional demeanor
Builds and Manages High Performing Teams
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognitionUnderstand the client's key business drivers; focus the team to ensure those priorities are aligned with our deliverablesEmbody the firm's values and core behaviors of collaboration, integrity and excellenceAdvances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotionIdentifies and grooms successor to roleAchieve Financial Results
Develops budget and manages to ensure plan is met or exceeded in both growth and profitabilityRetain all current business lines and expand the book of business with the client to extend beyond existing product lines or geographyMitigates risk for the organization by ensuring A / R is maintained below 60 days payableContributes to the Growth of the Company
Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's businessRecognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platformRequired Qualifications :
Client Focus
Dedicated to exceeding client expectations to ensure a no-bid contract renewalProactively solicits and responds to feedback and input from clientEstablishes and maintains effective relationships with customers and gains their trust and respectExperienced in managing multiple client contacts across a large geography. Able to manage through sometimes conflicting client priorities.Results driven
Ability to translate the account plan into a solid delivery modelMeasures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtailTakes corrective action quickly and decisively when performance falls short of expectation or when redirection is requiredNatural Coach
Clearly establishes performance expectations and goals for employeesProvides point in time feedback to enhance performance of employeesCreates an environment with strong moraleExperienced in managing large and geographically diverse teamsSolutions Oriented
Uses rigor and logic to solve difficult problems with effective solutionsIdentifies issues before they become problemsLooks beyond the obvious and doesn't stop at the first answersRealize operating leverage through process improvement, gaining capacity for value-added workIndustry Knowledgeable
An expert in real estate and plant operations within the healthcare industryExperienced in managing fire & life safety programs in a hospital environment.Preferred Qualifications :
Degree in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.12+ years' experience in Facilities Account Management or related field.Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity.Commercial real estate management at senior levelAccount management or similar role.Development of business contacts leading to new business opportunities.Has demonstrated experience in handling Client and / or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks.Demonstrated experience in balancing the interests of the client with those of the Firm.Experience in translating client needs into existing or new business growth.Profit and Loss experience and accountability across regions or global.Active member of a relevant industry professional organization.Success Measures
Account financial performance.Contractual key performance indicators.Customer satisfaction score exceed contractual commitment.100% risk compliance and adherence to EHS requirements.Develop high performance team and account succession plan.Seen as best in class account and quoted to other clients.Estimated total compensation for this position :
245,000.00 265,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location : On-site Roseville, CA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth :
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company Holidays