SF Data Network Engineer

Job Description

Job Description

TITLE : Service Fulfillment Data Network Engineer

REPORTING TO : Service Fulfillment Senior Manager

LOCATION : Charlotte, NC Hybrid 3 days Tuesday - Thursday

JOB PURPOSE : Reporting directly to the SF Manager, the Service Fulfillment Engineer will be responsible for provisioning of new Internet and Ethernet Transport services for Carrier and Enterprise customer orders (new, MAC, disconnects), customer support during turnup process, and configuration of equipment that includes Ciena, Cisco IOS, Cisco IOS-XR devices. This position will also be responsible for certifying new devices and configurations to be deployed into the network

REPONSIBLITIES :

• Configuring and provisioning Internet / Ethernet services for New / MAC orders and completing disconnect orders.
• Reviewing orders, preparing CPE equipment for deployment, completing preinstalls.
• Perform Service Activation Testing (SAT) to validate circuits using RFC2544 and / or Y.1564.
• Troubleshooting post-install troubles.
• Testing new devices and configurations.
• Completing tasks, responding to emails and voicemails, updating records.
• Manage and coordinating 3rd party vendors / suppliers on handling escalated issues through to resolution.
• Create and update Network diagrams using Vizio
• Keeps the SF Manager informed about project status and issues regarding the provisioning process and issues that may impact client relations.
• Configure Fortinet SD-WAN links.

SKILLS / QUALIFICATIONS :

EDUCATION / CERTIFICATIONS :