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Events Solutions Consultant

Events Solutions Consultant

FedExOrlando, FL, US
9 days ago
Job type
  • Full-time
Job description

Events Solutions Consultant

The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel / convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel / convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

General Duties and Responsibilities :

  • Represent FedEx Office as the on-site sales and support expert for event managers and other key event participants throughout all phases of events.
  • Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence.
  • Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO's product and service offerings to decision makers.
  • Act as FXO's primary relationship owner for the Sales and Event Services teams within the host venue, hold product / service overview presentations with these and other departments / leaders within the host venue to ensure (1) each department understands FXO's products / services and (2) venue employees act as enthusiastic advocates for FXO within their property.
  • Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program.
  • Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs.
  • Share leads for upcoming convention / events in other venues across FXO network.
  • Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids.
  • Monitor the quality and timeliness of all convention / event-related work ordered and produced to ensure customer satisfaction.
  • Initiate timely contact with future groups via email and phone calls at the time of booking confirmation.
  • Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager.
  • Implements established marketing plans and sales strategies, as assigned.
  • Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates.
  • Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations.
  • Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures.
  • Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies.
  • All other duties as needed or required.

Minimum Qualifications and Requirements :

  • High School Diploma or equivalent education.
  • 2+ years sales and / or customer service experience required.
  • Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required.
  • Demonstrated effective written and verbal communication skills including experience presenting to customer groups.
  • Prior experience in the hospitality industry, preferred.
  • Must present a personal professional image.
  • Demonstrated presentation skills to external customers.
  • Proven strong organization and planning skills.
  • Proven skills and aptitude to excel in a customer-focused and results-driven environment.
  • Essential Functions :

  • Ability to travel as required in order to meet with customers, vendors, other team members, and / or other business necessities.
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members.
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
  • Ability, on a consistent basis, to work within the appropriate level of independence.
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position.
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