Caregiver Experience & Training Lead - Remote

Caregiver Experience & Training Lead

Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Job Summary

The Caregiver Experience & Training Lead is responsible for enhancing the caregiver experience through targeted engagement, continuous improvement initiatives, and performance tracking. This role focuses on gathering caregiver feedback, innovating training methods, and reporting key metrics to leadership to ensure high-quality service and caregiver satisfaction. The role also drives caregiver connection and retention through creative engagement strategies, incentives, and collaboration with recruiting and training teams.

Essential Duties and Responsibilities

Feedback & Engagement Programs

• Implement surveys, focus groups, roundtables, and in-app engagement tools to gather caregiver insights and improve satisfaction.
• Develop and distribute newsletters to keep caregivers informed and connected.

Continuous Improvement & Innovation

Performance Tracking & Reporting

Caregiver Incentives & Recognition

Local Events & Activations

Recruiter Push Collaboration

Qualifications

Bachelor's degree in Education, Healthcare Administration, Human Resources, or a related field (or equivalent experience). 3+ years of experience in caregiver engagement, training development, or related roles, preferably in a healthcare or home care setting. Proven ability to design and implement training programs, track performance metrics, and drive continuous improvement. Experience with caregiver engagement strategies such as newsletters, in-app tools, incentives, and local events. Strong technology skills with content creation tools, and Microsoft Office Products. Familiarity with Learning Management Systems (LMS), and adult learning principles. Strong collaboration skills with recruiting and HR to align training and engagement with hiring strategies. Excellent communication, project management, and problem-solving skills.

Key Competencies

Strong Interpersonal Skills : Able to build rapport and trust with caregivers at all levels. Project Management : Skilled at coordinating multiple training and improvement initiatives concurrently. Empathy & Sensitivity : Understanding the unique challenges caregivers face, ensuring supportive communication. Problem-Solving & Conflict Resolution : Adept at resolving escalations efficiently while maintaining positive relationships. Collaboration : Works seamlessly with Recruiting, HR, and Operations to align training with organizational goals.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.