Customer Service Representative I

Customer Service Representative

A local, well-established insurance agency is seeking a full time Customer Service Representative to provide support to the Customer Service Department in processing all lines of commercial insurance in accordance with quality and service standards developed by the agency. He / she will be responsible for processing policies and policy changes, billing policyholders, answering calls / emails, client follow-up and assisting in the growth of the business.

Essential Duties and Responsibilities :

The ideal candidate should possess a dedication to providing friendly, customer-oriented service. He / she must be organized and detail oriented, able to multi-task & prioritize, be readily adaptable to change and direction and able to work well with others in a team environment. A willingness to work in a fast-paced, growing organization is a must.

• Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits
• Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses
• Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts
• Complete other tasks as directed by agency management

Qualifications :

A minimum of 3 years of previous experience as a Commercial Lines CSR with insurance company interactions, Associate's Degree preferred

Knowledge of Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat

Knowledge of AMS360 & ALIS a plus

Strong professional communication skills, both written and verbal

Ability to understand and analyze commercial lines insurance coverages, forms and policies

Excellent organization and time management skills

Ability to accurately process many tasks in a deadline driven environment

Must demonstrate a "can-do" attitude by taking initiative, being enthusiastic, flexible and dependable

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.