Collector II

Are you an experienced and motivated Collector looking to join a strong team? We'd welcome the opportunity to discuss this role with you. As a Collector II, you'll work with our members on a variety of collection duties to ensure the effective operation of the collection function consistent with established policies and procedures. You'll join a great team of co-workers who focus on loss mitigation while best helping our members to resolve outstanding debts.

Are you an experienced and motivated Collector looking to join a strong team? We'd welcome the opportunity to discuss this role with you. As a Collector II, you'll work with our members on a variety of collection duties to ensure the effective operation of the collection function consistent with established policies and procedures. You'll join a great team of co-workers who focus on loss mitigation while best helping our members to resolve outstanding debts.

Essential Job Functions :

• Review and maintain assigned queue of delinquent accounts including mortgages, consumer loans, and credit cards.
• Notify members of delinquency through phone calls and correspondence in support of department goals.
• Provide information, counseling, and loss mitigation to members relative to collection activities.
• Skip trace certain accounts by accessing credit bureau reports, files, and public records.
• Recommend non-performing accounts for repossession, legal assignment or charge-off to management.
• Update department standard operating procedures.
• Work with members to establish full balance repayment, repayment plans, or settlements.
• Provide financial counseling to discuss and resolve debt situations; restructure or revise payment terms and recommend deferments, using independent judgment within established guidelines.
• Maintain and enforce investor policy, collection procedures, reporting, expense reimbursement, and loss mitigation.
• Provide guidance with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines.

Education & Experience

Skills / Knowledge / Certifications

Compensation Disclosure :

$26.03-$35.21 / hr.

The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you're likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Why Join our team :

Sales Incentives; annual retention bonus vesting program

Stable and growing organization

About Metro Credit Union : Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.