Patient Access Representative - Dental

Job Description

Job Description

Summary : Monitor reception areas, greet patients, update chart information, and effectively initiate patient visits.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Open office daily and provide an adequate reception area environment for all patients.
• Update patient’s demographic and insurance information at each visit.
• Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes.
• Answer telephone calls courteously and direct calls appropriately.
• Monitor the Schedule for workflow and patient wait times.
• Create new charts and encounters through electronic registration.
• Obtain proper patient identification and pictures, including any custody / guarantor documents.
• Register each patient to create encounters electronically while obtaining and inputting correct patient information.
• Collect co-pays and receive cash and check payments.
• Verify Insurance Coverage and Information for each patient.
• Perform all other duties as assigned.
• Check EHR tasks and handle requests and jobs assigned therein efficiently.
• Close Clinic as assigned.
• Cover the patient check out and scheduling position for breaks, lunch, and other absences.
• Provide spiritual care for the patients.
• Perform all aspects of sliding fee process.
• Perform encounter audits.
• Be proficient in PM and EHR software.

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES :

GENERAL DUTIES :

QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SKILLS :

EDUCATION and / or EXPERIENCE : High School Diploma or Equivalent and at least two (2) years Medical Office experience preferred.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT : Grace Health is a faith-based, federally qualified community health center (FQHC). We provide primary health services to underserved, underinsured, and uninsured individuals in the southeastern Kentucky region. Our mission is “to show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high-quality, primary health care for the whole person.” The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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