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Multi-Account Customer Service Representative (COR) - Houston, TX

Multi-Account Customer Service Representative (COR) - Houston, TX

Frontline Call CenterHouston, TX, US
30+ days ago
Job type
  • Full-time
Job description

Multi-Account Customer Service Representative

As a Multi-Account Customer Service Representative, you will provide exceptional support for several different accounts, offering white-glove service. This dynamic role involves handling a variety of calls, ranging from 2-3 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information, all guided by step-by-step processes to ensure success.

We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days are high-volume, with back-to-back calls requiring focus and efficiency. While some accounts involve minimal interaction, others require in-depth troubleshooting or handling sensitive content. You will receive live support and guidance to remain effective and confident on every call.

This role includes a tiered structure that allows you to advance and earn raises as you complete training for progressively more complex accounts. Training takes 10-12 weeks, with hands-on practice on the phones to prepare you thoroughly for each account.

Minimum Technical Qualifications

  • We do not provide equipment. A Windows-based laptop or desktop is required. No Macs, Chromebooks, Tablets or iPads PC must have at least 8GB of RAM, preferably 16GB or higher
  • Strong technical, and problem-solving skills
  • Hardwire Connection to the Internet (No WiFi) Minimum download speed : 20mbps (Verify at www.SpeedTest.net) Minimum upload speed : 10mbps (Verify at www.SpeedTest.net) Cannot have any Mobile Hotspot or Satellite Internet Providers
  • Dual Screens and a High-Quality Headset

Minimum Experience

  • Exceptional customer service skills with a focus on professionalism and tone.
  • Strong written and verbal communication skills.
  • Experience handling high call volumes and troubleshooting customer inquiries.

    • Minimum Job Qualifications

  • Successful completion of a mandatory background check.
  • Proven ability to excel in a dynamic, fast-paced environment.
  • Exceptional attention to detail with strong organizational skills.
  • A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios).

    • Availability

  • Schedule : 24 / 7 Availability - Preferably Sunday through Saturday, 3 : 00 am - 11 : 00 pm Pacific Standard Time.
  • Must be available for orientation at 7 : 00 am and weekday training sessions starting as early as 6 : 00 am Pacific Standard Time, on a full-time basis.

    • Compensation and Benefits

  • Pay Rate : Starting at $15.00 / hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more complex accounts.
  • Benefits : Medical, dental, and vision coverage. Retirement benefits with company match. Sick time and personal paid time off. Quarterly perfect attendance bonus.

    • Note : Some benefits are subject to eligibility requirements, including employment term and other factors.

    About Us

    Frontline Call Center is a W2 employer that does not hire independent contractors.

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    Customer Service Representative • Houston, TX, US