Claims Representative
AllSTEM ConnectionsPasadena, CA, US6 hours ago
Job type
- Full-time
Job descriptionCustomer Assistance : Respond to resident questions in-person with clarity and empathy. Application Support : Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies. Customer Journey Understanding : Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process. Documentation Handling : Assist with scanning, uploading, and validating documents in compliance with program requirements. Issue Resolution : Identify and escalate complex issues or exceptions to appropriate teams promptly. Compliance & Confidentiality : Adhere to company policies, data privacy standards, and legal requirements when handling resident information. Communication : Provide clear instructions and status updates to residents regarding next steps in the claims process. Experience : Prior Insurance or Healthcare claims support experience preferred. Technical Skills : Ability to navigate web-based applications. MS office novice skills along with strong customer service skills. FEMA or Red Cross experience is great Strong active listening and communication skills High level of empathy and patience Ability to remain calm and professional in stressful or emotional situations Detail-oriented with strong organizational skills Ability to work independently and as part of a team Flexible to adapt to changing processes and priorities
Position Details :
Job Title : Claims Representative (Bilingual Spanish)
Duration : 1 year assignment with possible extension
Shift
Mon to Fri 8 a.m. – 5 p.m. PST
Location : Pasadena, CA (onsite)
Position Summary :
- Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience.
- This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations.
- Client will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful.
- Resources and customers will meet at onsite location in Pasadena area during normal business hours.
Key Responsibilities :
Qualifications & Skills :
Soft Skills :
Other Requirements :
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Claim Representative • Pasadena, CA, US
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