Project Manager

Job Description

Job Description

Position Overview

Brillion is seeking a motivated and experienced Project Manager to join our Professional Services team. This role is responsible for leading Salesforce-based Brillion product implementation projects from initiation through post-deployment, ensuring delivery on time, within budget, and aligned to contractual scope. The ideal candidate will combine strong project management discipline with excellent customer-facing skills, the ability to track and forecast financials accurately, and the capacity to collaborate across multiple functions including Finance, Solution Architects, Business Analysts, Account Executives, and Support.

The Project Manager will act with independence in managing customer expectations, project execution, and internal reporting, while contributing to the success and profitability of Professional Services delivery.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following :

• Project Delivery & Execution
• Lead Salesforce and Brillion product implementation projects across all phases : blueprinting / detailed design, configuration, testing, deployment, and post-deployment stabilization.
• Manage scope and contractual commitments; clearly identify what is in-scope vs. out-of-scope and escalate changes appropriately.
• Drive adherence to project schedules, milestones, and deliverables while proactively mitigating risks.
• Financial & Resource Management
• Track and report project budgets, forecasts, and actuals with accuracy.
• Collaborate with Finance to ensure revenue recognition, invoicing, and margin goals are achieved.
• Manage resource allocation across multiple projects; ensure team capacity aligns with estimates and commitments.
• Use Jira and related tools to manage tasks, track original estimates, and monitor remaining hours for accurate forecasting.
• Customer & Stakeholder Management
• Manage customer expectations and sentiment throughout the project lifecycle.
• Serve as the primary point of contact for clients, ensuring professional, timely, and transparent communication.
• Collaborate with Account Executives, Solution Architects, Business Analysts, and Support teams to deliver a seamless customer experience.
• Build trust with customers by demonstrating knowledge of Brillion products and effectively presenting project details in front of clients.
• Team Leadership & Collaboration
• Partner with internal teams to manage dependencies, resolve issues, and escalate risks when necessary.
• Provide leadership and accountability for project team members, offering feedback on performance to Professional Services leadership.
• Foster continuous improvement in project management practices to accelerate customer time-to-value and scale delivery.

Qualifications (Knowledge, Skills, and Abilities)

Information :

Fully Remote! - Occasional Travel to Atlanta, GA

Must be legally allowed to work in USA or Canada