Customer Service Coordinator

$23.00-26.00 / hour

1st Shift

Contract

SUMMARY :

With minimum supervision, responsible for administrative duties of broad scope and complexity requiring independent judgement and familiarity with applicable procedures. Effective interpersonal, verbal, and written skills; versatile to interface at all levels of the organization.

RESPONSIBILITIES :

Following established procedures, perform a variety of Back Office administrative responsibilities.

May be required to perform some or all the following :

Administers and process customer purchase orders by reviewing Customer Service Administrators’ flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.

Establishes and maintains relationships with customer facing teams through courteous and efficient servicing of customer requests. Maintains regular communication with customer facing teams and responds to external customer service issues.

Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality regarding customer and company matters.

Generates and process of standard spares quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations / proposals for customer review

Coordinates with various functions of the company (e.g. Customer Service Administrators, quality, shipping / receiving, accounting, Account Managers, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and / or provisioning lead-time.

Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.

Manages customer portals, including downloading purchase orders, updating purchase order status, and expedite requests

Set priorities and procedures for accomplishing work. May be required to delegate portions to others or help and support to others.

Collect data, conduct research, and compile information using a variety of mathematical calculations for a broad range of reports and projects.

Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.

Communicate potentially negative situations to management in a constructive manner.

Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.

Ability to accurately type 55 wpm, where applicable. Personal computer skills required.

JOB REQUIREMENTS :

Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities.

High School diploma or education certificate in applicable functional area preferred.

Working knowledge of R-Card.

MSS and SAP knowledge is preferred.

Thorough knowledge of office equipment, administrative procedures and / or terminology in functional area.

Proficient with Microsoft Suite software.

Must demonstrate effective verbal, written and interpersonal communication skills.

Ability to work effectively with others and be a participative team player.

Ability to navigate customer portals, retrieving orders, updating portals with our promise dates, and managing portal backlog accuracy, including delivery dates, quantities, and price.

Excellent Microsoft Excel skills, including Formula, VLOOKUP, and pivot table.