IT Support Engineer (Desktop Management Specialist - Infrastructure Services)

Job Summary (Desktop Management Specialist - Infrastructure Services) : We are seeking an experienced Desktop Management Specialist for our Infrastructure Services team. In this role, you will be responsible for the end-to-end management of desktop environments, including hardware and software installation, configuration, and maintenance of PCs, laptops, mobile devices, and peripherals. Your expertise in operating systems, network connectivity, printer support, and service desk operations will be key to ensuring smooth IT operations and excellent end-user support.

Key Responsibilities :

• Desktop and Mobile Device Management :

Install, configure, and maintain desktops, laptops, mobile devices, and associated peripherals.

Provide comprehensive application support, coordinating with second-level teams when global application issues arise.

Offer onsite and remote technical support, responding to end-user requests and managing the ticket queue to meet defined service level agreements.

Develop, update, and maintain standard configuration documentation, installation procedures, configuration guides, and operating procedures (e.g., KB / KEDB, SOPs).

Provide IT support for onsite or offsite events, including site setup and coordination with venue IT / AV contacts.

ssist in managing Active Directory (User / Group Management), DNS, Group Policy, networking, firewall configurations, and related technologies.

Required Qualifications :

4-7 years of experience in Desktop Management within Infrastructure Services.

Proven experience with desktop / laptop installation, configuration, and upgrade / refresh processes.

Excellent written and verbal communication skills.