Technical Support Engineer

A company is looking for a Technical Support Engineer- Remote.

Key Responsibilities

Manage customer communication and expectations while providing support via phone, email, and chat

Provide troubleshooting and debugging assistance for customer issues and act as a liaison to various teams

Escalate critical issues to the Technical Support Manager and participate in the on-call rotation

Required Qualifications

Bachelor's degree preferred in a related technical field

5 years of experience in enterprise software customer support and / or IT-related support

Proficient knowledge of Windows-based Desktop and Server OS, with Mac OS knowledge preferred

Strong dedication to customer care and team interaction skills

Ability to understand and analyze customer technical needs