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Patient Access III Float M-F 6a-630p every 4th Saturday
Patient Access III Float M-F 6a-630p every 4th SaturdayWooster Community Hospital • Wooster, OH, US
Patient Access III Float M-F 6a-630p every 4th Saturday

Patient Access III Float M-F 6a-630p every 4th Saturday

Wooster Community Hospital • Wooster, OH, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Registration Clerk Float to all areas within Registration

______________________________________________________________________________

Main Function :

  • Greeting our customers in a friendly and courteous manner to help customers feel welcomed to Wooster Community Hospital Health System (WCH).
  • Help customers have a streamlined, private registration experience by accurately verifying patient demographics for those being seen at WCH.
  • Check in patients for scheduled tests and enter orders into our EMR.
  • Offer assistance to customers in need to create a supportive experience.
  • Assist team members with registration functions to support the team and customers.

Must Have Requirements :

  • Computer and other applications, Meditech computer system and or Registration experience.
  • Demonstrated effective oral communication skills including good telephone and email etiquette.
  • Must be organized and able to multi-task

    • Preferred Attributes :

  • High School Diploma or GED
  • Medical Terminology or Medical Office related Experience
  • Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to adapt to any circumstances with customers and remain professional.

    • Performance Special Requirements :

  • Must be able to perform all duties of registration areas
  • Ability to explain benefits of insurance including estimates in accordance to Point of Service collection policy and documentation of account
  • Must have good communication skills oral, written and listening to patients
  • Develop and maintain an ongoing understanding of current practices for the types of patients for whom care is provided
  • Follows appropriate Service Standards
  • Maintains knowledge of all aspect of patient access and maintains those skills for accuracy of performance
  • Performs other duties as requested by Director or Managers of Patient Access

    • Customer Service

  • Display a positive attitude. Treats others with honesty and respect. Speaks positively in all internal or external customer interactions. Consoles, assists patients and families
  • Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems
  • Ability to answer patient or visitor’s questions and direct them where help is available. Escorting the visitors whenever possible.
  • Promote hospital services; including Senior Partners; Health and Wellness programs
  • Managing up other areas
  • Understand Wooster Community Hospital core mission, vision, and values
  • Follows all departmental and hospital policy and procedures located in Policy Stat

    • M-F 8-12 hr shifts with every 4th Saturday rotation

    40 hours per week.

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    Patient Float • Wooster, OH, US