Customer Care Associate

A company is looking for a Customer Care Associate to support members in navigating the healthcare system.

Key Responsibilities

Handle incoming calls and explain healthcare benefits and services

Identify member needs, research information, and provide appropriate next steps

Make outbound calls for follow-up and maintain accurate member records

Required Qualifications

At least one year of customer service experience, preferably in healthcare

Proficiency in Microsoft Word, Excel, and call documentation tools

Ability to manage multiple requests while maintaining organization

Willingness to learn about healthcare plans and regulations

Comfortable working in a remote environment with necessary equipment