Job Description :
Empower Our Team. Deliver Exceptional Support.
This is a hybrid role. To support your onboarding and training, you will be in the downtown Seattle office every day for your first 90 days. After that, you will transition to a hybrid schedule of 2‑3 days in the office, with flexibility for remote work depending on business needs.
What You’ll Do
- Asset Management Guru : Take charge of our IT assets, from deployment to end‑of‑life management. You’ll perform imaging and set up software and hardware for new hires, manage equipment disposal, and install, move, or change hardware to keep everything organized.
- AV Support Assistant : While our Seattle office has a dedicated AV team, you will occasionally be asked to assist with setting up and troubleshooting AV equipment for meetings using tools like Microsoft Teams and Webex.
- Tech Trainer : Onboard new attorneys and business professionals and conduct IT training to empower all users. You’ll help identify training opportunities to help everyone work smarter, not harder.
- Communication Liaison : Keep everyone in the loop. You’ll provide regular status updates, coordinate with Tier 3 IT teams, and ensure office leadership is informed about trending issues. You will also monitor basic system functions to verify the health of our technology.
- Occasional Travel : Embrace the opportunity to travel to other offices to provide onsite support and collaborate on exciting projects.
What You Bring
Tech Savvy : Solid knowledge of Microsoft Windows 10 / 11 and Microsoft Office 365 within a professional services organization. You also bring knowledge and support experience for Apple MacBooks and macOS, as well as mobile devices (iOS and Android). Experience with hardware deployment using tools like SCCM or Intune is required.Adaptable and Proactive : You are eager to learn, adapt to changing technology, and stay ahead of the curve. You take initiative and thrive in a fast‑paced environment.Experience : Requires 3+ years of experience in a technical support role or equivalent knowledge of standard PC hardware and software.Bonus Points
Experience with ServiceNow.Why Perkins Coie?
An annual discretionary bonus401(k) planMedical, dental, and vision insuranceAccrued paid time off starting at 20 days annuallyPersonal medical and parental leaveUp to ten paid holidaysTuition reimbursement and paid sabbaticalsFamily care benefitsJoin our team and help us deliver exceptional IT support!
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