Technical Operations Analyst

A company is looking for a Technical Operations Analyst for a 4-month contract with the possibility of extension.

Key Responsibilities

Monitor IT services and infrastructure to identify potential issues before service disruptions occur

Perform capacity management and analyze trends to forecast future needs

Resolve tickets through ITSM tools, ensuring issues are addressed thoroughly to prevent recurrence

Required Qualifications, Training, and Education

Experience in a large-scale Enterprise environment supporting secure IT services

Familiarity with ITIL processes and ITSM tools like ServiceNow

Proven knowledge of Windows Server and desktop operating systems, Active Directory, and Microsoft Exchange

Experience with virtualization platforms, patch management tools, and networking infrastructure

Ability to use monitoring tools and perform standard backup and restore tasks with enterprise systems