Switchboard Operator - McLaren Careers

Hospital Communications

Under the direction of the department supervisor, is responsible for relaying incoming and outgoing hospital telephone calls, utilizing hospital equipment, and other hospital communications as assigned. Also, responsible for other hospital communications as assigned. Essential functions and responsibilities include : answering calls, providing information, and relaying incoming telephone calls to the proper location; paging hospital staff members over the hospital paging system; announcing emergency codes and general information messages, as necessary; keeping a running log of all calls received and recording the activity done for that call; making and recording authorized long distance telephone calls; providing information to the public, patients, guests, and others; performing clerical functions and duties as assigned, which includes computer knowledge; monitoring a variety of alarm systems for maintenance and security; receiving package deliveries after regular business hours; assuming responsibilities for the sign-out and return of the key file box and telephone equipment room; directing patients and visitors to appropriate locations upon request; contacting hospital security for any person requesting their services; training new employees on the operations of the switchboard console; receiving and reporting weather and civil defense warnings; and performing other related responsibilities as necessary.

Required : high school diploma or equivalent, one year of customer service experience. Preferred : previous switchboard, phone operator, or related experience.

Equal Opportunity Employer of Minorities / Females / Disabled / Veterans. Nicotine Testing - To provide a safe, healthy environment for our patients, employees and visitors, as of February 1, 2013 McLaren no longer hires individuals who use nicotine and will conduct nicotine testing during the pre-employment process. If the test is positive the offer will be rescinded. Individuals who test positive may re-apply for employment after six months.