Customer Success Representative

Customer Support Representative CommonCents - Jonas Software

Common CENTS Solutions, Inc. is a leading provider of Micros POS systems, cashless purchasing applications and patient in room dining applications to the restaurant, healthcare and senior living markets.

The Position

We are seeking a dedicated professional for the position of Customer Support Representative. The successful candidate will be an integral part of the CCS Team in a high growth organization. This is an exciting opportunity for an individual looking for a fast-paced environment where experience in the food service and or nutrition field is highly regarded. Beyond direct interaction with our customers, this individual will work with internal departments to ensure customer needs are being met in a timely manner. To succeed in this role, this individual must have an intense passion and focus on customer success.

Job Responsibilities

Reporting to the Manager Customer Support, the core responsibilities of the position are as follows :

• Provide timely and efficient application and basic technical support to existing customers via phone, web, or email.
• Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time.
• Must be able to learn and retain knowledge quickly. Problem solving and troubleshooting skills are a must.
• Deliver courteous and professional message with the ability to deliver an A+ customer experience
• Provide basic training to customers on installed products.
• Call case management may require work outside normal business hours.
• Participation in our afterhours support on call program.
• Other duties as needed.

Job Qualifications :

The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives, as well as, integrity and trust, perseverance and a passion for getting the job done.

Knowledge of POS Applications such as Micros is a plus

Preferred candidates will have a strong background in Microsoft windows operating systems.

BS / BA in related field, Business or Technical

Microsoft SQL knowledge is a plus.

Experience with CRM software is preferred, as extensive use of Salesforce.com required.

Excellent verbal and written communication skills

Strong organizational, time-management, attention to detail and interpersonal skills

Must possess an enthusiastic personality and foster a positive work environment

Work as a team player with a customer-focused attitude

Position includes a base salary (based on experience) and is bonus eligible. Company provides computer, mobile phone expense for on-call participation, and bi-monthly expense reimbursements. A comprehensive benefits package is also included.

If you feel that you are the Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for. As part of Common CENTS's evaluation, candidates will be required to complete a background information check, prior to any offer being extended.

Business Unit : CommonCENTS Solutions

Scheduled Weekly Hours : 40

Number of Openings Available : 1

Worker Type : Regular

More About Jonas Software

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.