OFFICE SUPERVISOR- WOMEN'S HEALTH

Office Supervisor- Women's Health

The Office Supervisor will be responsible for daily operation workflow on customer satisfaction in the office. This position oversees projects that are assigned to staff and follows up with management as necessary. This position works collaborative with management to lead practice based quality improvement efforts.

Essential Job Functions

• Provides daily staffing management of the physician practice.
• Responsible for the staffing schedule ensuring adequate coverage to meet patient care needs.
• Assists management to identify opportunities to flex staffing schedule to ensure appropriate coverage.
• Holds staff accountable on a daily basis for quality and efficiency of operations, identifying and providing feedback to management regarding performance issues.
• Participates as part of the office leadership team, encouraging staff involvement in improving performance, efficiency, and problem solving.
• Completes performance evaluations and corrective action / performance improvement plans for staff as appropriate and delegated by management.
• Assists management in daily safety of personnel, patients, and families.
• Ensures staff incorporates national patient safety goals into the practice.
• Holds the required fire and safety drills at the location.
• Manages the daily service excellence and service recovery efforts of the practice.
• Interacts with patients, responding to client service recovery issues in accordance with Excela Health Mission and Vision, referring to management when outside scope of authority.
• Acts as a resource to the staff to address and resolve customer service issues.
• Assists the manager to maintain continuous compliance with all regulatory agencies.
• Monitors compliance with all standards, policies, and procedures, reporting to management with any areas of non-compliance for follow up.
• Assists in maintaining and / or decreasing organizational and departmental costs.
• Assesses customers' needs and considers customer in decision making processes to ensure customer satisfaction.
• Ensures all staff greets customer in a polite and professional manner whether it is on the phone or face to face.
• Receives customers and / or answers telephone courteously, determines needs and respond appropriately.
• Oversees all projects assigned to staff.
• Processes correspondence, responds appropriately, and / or directs to the appropriate individual.
• Processes all legal correspondence according to policies and procedures.
• Takes accurate messages capturing all pertinent information and directs to the appropriate individual.
• Works collaboratively with management to lead practice-based quality improvements efforts; monitors progress toward QI goals.
• Develops and implements standard work, in collaboration with management, to ensure consistency and quality of care delivery.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications / Experience

Preferred Qualifications / Experience

License, Certification & Clearances

Position Type / Expected Hours of Work

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic : goggles, face shield, and mask are required according to CDC guidelines.