Field Service Technician

Job Overview :

Field Service Technician

The AFH Field Service Representative will be responsible for providing comprehensive technical customer support for all Away From Home Customers, with a focus on phone and email support.

This includes live equipment troubleshooting with customers via phone or chat, and comprehensive documentation of customer issues and resolutions via a service ticket system. You will be a product expert on all Keurig Commercial appliances in order to help diagnose issues and ensure brewers are back in service as quickly as possible Other high level responsibilities include providing equipment training programs to both sales and customers, internal technical support to the Sales team, and trade show support.

The AFH Field Service Representative will also work to ensure that new equipment launches are properly supported with training materials, and work cross-functionally with internal project squads as new products are developed. This role will be essential in providing input on serviceability requirements and in supporting the quality component of product launches.

What you will do :

• Prioritize phone, email, and chat inquires from customers, and ensure timely documentation of issues and actions

via Service ticket support system

programs on brewer servicing and maintenance

team

Total Rewards :

Requirements : What you must have :

customer service inquiries related to appliance service issues

Company Overview :

Keurig Dr Pepper (NASDAQ : KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.