Behavioral Engagement Specialist

Behavior Engagement Specialist

The Fort Washington Men's Shelter is a 200-bed temporary shelter managed by Project Renewal under contracts with the Department of Homeless Services and the Department of Health and Mental Hygiene. Comprehensive psychiatric, medical, and case management services are provided to men who are homeless and diagnosed with mental illness and substance abuse.

Title : Behavioral Engagement Specialist

Program : Fort Washington Men's Shelter

Salary Range : $45,000 - $46,740

Position Overview : Under the general direction of the Clinical Director, the Engagement Specialist will supervise case managers, manage a caseload, and provide assessment, counseling, and referral services to shelter clients. The role ensures protocol compliance and performs quality assurance activities.

Essential Duties & Responsibilities

• Act as a liaison between Fort Washington Men's Shelter, NYPD, DHSPD, DHS, community government, and local agencies to reduce loitering on neighborhood streets.
• Conduct community walk-throughs and engage current clients about loitering on neighboring streets and parks.
• Alert DHS' Outreach team of known street homeless individuals.
• Enforce adherence with the Good Neighbor Policy by issuing verbal and written warnings reminding clients of compliance responsibilities.
• Engage loitering clients about shelter services and encourage participation in on-site recreational activities.
• Engage challenging clients to participate in service planning and housing search processes and meet with clients to update their bi-weekly ILPs.
• Maintain accurate and up-to-date written client documentation as required by city and state oversight guidelines.
• Participate in trainings and monthly staff meetings.
• Communicate with the Social Services team to discuss client concerns.
• Participate in case conferences in response to client complaints, using conflict resolution techniques.
• Perform other duties as assigned by shelter leadership.

Qualifications

J-18808-Ljbffr