Clinical Patient Access Representative

Clinical Patient Access Representative

Come join our team! We have an immediate need for a Clinical Patient Access Representative in our Ft. Lauderdale Skin Center clinic! We are hiring a friendly, compassionate team player to join our in-house call center. This is a small, close-knit team of three members, so a collaborative attitude and strong interpersonal skills are essential.

The Patient Access Representative is responsible for computer appointment scheduling for all Forefront Dermatology clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.

Schedule: 40 hours/week

Monday - Thursday 7:45am - 5:00pm

Friday 7:45am - 1:00pm

Location:

6550 North Federal Highway Suite 320

Ft Lauderdale, Florida 33308

Here are just a few things we offer:

Access to health, dental, and vision insurance

Health Savings Account $500 matching contribution

Eligible for PTO and Holiday pay

Company paid life insurance and long-term disability (full-time only)

Access to voluntary short term disability insurance (full-time only)

Access to additional life insurance

Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian

401K with employer contribution

Profit sharing

Employee discounts

And much more!

Responsibilities

1. Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
2. Explain insurance and financial policies when scheduling appointments.
3. Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
4. Accurately document patient concerns
5. Answer telephone, screen calls, take messages, and provide information according to protocol.
6. Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
7. Perform other related duties as assigned.

Qualifications

EDUCATION

• High school diploma, GED/HSED, or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES

• 1-2 years of recent medical office experience in a similar capacity is preferred.
• Previous customer service experience is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive criticism and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.