Assistant Store Manager

TOD'S Group is currently looking for an Assistant Store Manager to join the team at our Sawgrass location! The Assistant Store Manager represents a figure of great responsibility who works a long side the Store Manager in managing the store and the staff. He / She collaborates with the Store Manager regarding operations management and maximization of results (sales volume, profitability, customer portfolio, etc.). The Assistant Store Manager principally plays a coordinating role, working in close contact with the team. Furthermore, he / she is in charge of the store when the Store Manager is absent.

The Assistant Store Manager provides support to the Store Manager in managing staff, identifying employees who are well attuned to the brand philosophy, organizing training and infusing energy into the team through his / her commitment, drive and passion in order to stimulate achievement of the best possible results. All these efforts are directed toward offering excellence in service to customers.

Assistant Store Manager duties and responsibilities

• Observe and apply TOD'S policies and procedures, ensuring that all directives are observed in the store.
• Oversee the efficiency of every area of the store
• Support and motivate staff in the sales ritual, organizing the operations of every area of the store
• Support the Store Manager in integrating new staff into the team
• Coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed in an efficient and effective manner
• Plan daily staff activities
• Monitor the performance of each sales assistant and assess their contribution to store revenues. Carry out year-end staff evaluations
• Analyze objectives provided by the Store Manager to the sales staff and verify their achievement
• Administrate personnel (vacations, leaves, etc.), interfacing with the HR office. Supervise the cash register and deposit procedures
• Supervise goods receiving and stock management
• Supervise all customer service activities
• Check the status of repaired, and altered products, and products for in-house use, on a daily basis
• Take an active role in inventory

TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.