Case Manager-Hospital Liaison

Join Our Mission to Transform Lives!

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Purpose: The Case Manager – Hospital Liaison serves as a primary point of coordination between hospitals, Managed Care Organizations (MCOs), and Rosecrance Crisis programs. This role facilitates timely communication regarding client status, crisis outcomes, and discharge planning to ensure continuity of care. The position also monitors and manages compliance-related documentation to ensure services are delivered in accordance with program fidelities, payer requirements, and regulatory standards. The Case Manager – Hospital Liaison works collaboratively with leadership and crisis program teams across all Illinois regions to support effective transitions of care and timely completion of required tasks.

Bachelor degree Psychology, Counseling, Social Work, or other related field, or equivalent experience and training

· Must qualify at a minimum as a Mental Health Professional (MHP) per Illinois Department of Mental Health Rule 132.

· Strong written and verbal communication skills, including professional communication with hospital and insurance representatives

· Demonstrated ability to establish rapport quickly with clients, families and external providers

· Proficiency with computers and electronic documentation systems

· Ability to navigate and complete documentation within an Electronic Health Record (EHR)

· Strong organizational and time-management skills with the ability to manage multiple cases and deadlines

· Ability to work independently while also functioning as part of a multidisciplinary team

· Belief in the mission and vision of Rosecrance.

Essential Responsibilities:

1. Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs.

2. Serve as a liaison between hospitals, MCOs, and Rosecrance crisis programs to support card coordination and continuity of services.

3. Participate in consultations with hospital staff and crisis program teams to provide updates on client status, treatment progress, and crisis outcomes.

4. Coordinate discharge planning efforts to ensure appropriate level of care placement and timely linkage to Rosecrance or community-based services.

5. Complete utilization revies and provide necessary clinical and administrative information to insurance providers in accordance with payer requirements.

6. Monitor crisis program documentation to ensure compliance with program fidelities, regulatory standards, and internal policies.

7. Communicate documentation needs, deadlines, and compliance concerns to leadership and crisis program staff in a clear and timely manner.

8. Collaborate with crisis program staff across all Illinois regions to support effective case management and task completion.

9. Serve as a professional representative of Rosecrance, demonstration positive guest relations and strong customer service with clients, families, and external partners.

10. Understand and comply with Rosecrance principles, policies, and procedures.

11. Perform all responsibilities in alignment with the mission, values, vision, and expectations of Rosecrance.

12. Assume other related duties as assigned by leadership to support program operations and continuity of care.

Schedule: 8-hour shifts

• Monday-Friday 830a-5p

Pay: Based on education, experience and credentials

• Starting Pay: Bachelor's level: $22.50/hr

Work Location: Rosecrance Ware Center, Rockford, IL

• Hybrid-2 days in office/ 3 days remote.

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Daily pay available through financial wellness provider: UKG Wallet

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience re