ServiceNow Data AnalystVkore Solutions • TX, United States

ServiceNow Data Analyst

Vkore Solutions • TX, United States

1 day ago

Job type

Full-time

Part-time

Temporary

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Job description

Design, develop, and maintain dashboards and reports within ServiceNow to deliver meaningful insights for both IT and business stakeholders.

Extract, cleanse, validate, and hydrate data from ServiceNow modules, with a particular focus on Incident, Problem, Change, Asset, and especially the Configuration Management Database (CMDB).

Conduct comprehensive analyses of trends, patterns, and anomalies present in ServiceNow data to identify opportunities for process optimization and risk mitigation.

Engage with stakeholders to ascertain requirements and translate them into effective data solutions and visual representations.

Monitor the accuracy, quality, and completeness of data, promptly addressing discrepancies and implementing appropriate corrective measures, with a special focus on CMDB data hydration and enrichment efforts.

Support initiatives related to data migration, integration, and automation involving ServiceNow and other enterprise systems, including projects focused on CMDB data population and ongoing hydration.

Prepare and deliver analytical findings, metrics, and recommendations to both technical and non-technical audiences in a clear and effective manner.

Maintain thorough documentation pertaining to data models, reporting workflows, analytics deliverables, and CMDB data management processes.

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Data Analyst • TX, United States